With the recent Technology “advances” of being online all the time, getting emails on smartphones, I feel we lost our accuracy.
Why bother being accurate and concise in emails when you can fix that later. We definitely engage more, respond more but it takes more of our time.
I try to practice the following when writing/answering emails:
1) Do I really need to send this over email? Can I get a better result with a simple call ? If so, call
2) Read again before sending. Is it clear enough ? Is my point or questions emphasised correctly ?
3) Is my “To:” list good enough. Target , not broadcast
4) When responding, apply (2) but also Do I really need to respond to this ?
I was thinking about a credit system of each employee getting a specific “email credit” per day. For each email sent, the credit goes down until the employee is blocked to respond to urgent email only.
Obviously, this is difficult to implement without understanding the contents of the email. Would not like to block an employee from working, but still thinking how to improve effectiveness.