Customer service / Sales skills

Purchased yesterday 3 sports items from Adidas Shibuya.
It was not my intention to buy Adidas, as I always try to diversify where I spend my money and brands I use.

Walked in to “Under Armour” Shibuya, a beautiful black building. Interior was rather dark, climbed the stairs to the second floor.
Two sales staff were there, the man was very muscular and busy chatting with the female sales. “Sale” items were not clearly marked, pricing was difficult to see.

Did not feel like shopping there, so crossed the street to Adidas, a very bright spacious shop. Climbed to the second floor, Items under “Sale” were clearly marked, pricing was visible. Still had questions so asked the very helpful and available staff and ended up purchasing 3 items.

Totally different experience. Is it a company culture, shop, personnel?

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